Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept M-Pesa and card payments through our secure checkout.

Can I cancel or modify my order?
Please contact us as soon as possible if you need to make changes to your order. We'll do our best to accommodate your request before it's dispatched.

Will I receive order updates?
Yes! You'll receive updates when your order is confirmed and when it's out for delivery.

Shipping & Delivery

Where do you deliver?
We currently deliver within Kenya only.

How long does delivery take?
We offer next-day delivery. Once your order is confirmed, you can expect it at your door the following day.

How much does shipping cost?
Shipping costs will be calculated and displayed at checkout based on your location.

Products

Are the colors accurate in the photos?
We strive to display colors as accurately as possible, but please note that actual colors may vary slightly due to screen settings and lighting.

What if my item arrives damaged?
We carefully inspect all items before dispatch. If your item arrives damaged, please contact us immediately with photos and we'll work to resolve the issue promptly.

Returns & Exchanges

Do you accept returns or exchanges?
If you receive the wrong item, please contact us immediately with a photo of what you received. We'll arrange for the correct item to be sent to you as quickly as possible.

What if I ordered the wrong size or item?
Please refer to our Refund Policy for detailed information about returns and exchanges.

Contact Us

How can I reach you?
You can contact us via WhatsApp or email. We typically respond within 24 hours during business days.

Still have questions?
Don't hesitate to reach out — we're here to make your shopping experience smooth and enjoyable!